Case Study

Digital Loyalty & Retention Strategy

The Challenge

A coffee shop with various locations, known for their artisanal roasts and community atmosphere, struggled with customer retention despite having a loyal following. Their outdated punch card system was hemorrhaging potential revenue.

The Solution

We implemented an automated callback system designed to capture details of every missed call.

Within minutes of a missed call, the system reaches out to each potential customer, confirming their needs and offering tailored support, from appointment scheduling to service information.

Results

Loyalty That Pays Off — In Revenue, Retention, and Real Numbers:

97%
Reduction in Time-to-First Contact

42 Secs
Average Time to Respond to Lead

30%
Increase in Sales

Want to work with us?

Eliminate bottlenecks and streamline your operations with a plug-and-play automation system that runs like clockwork. No more missed leads, delayed follow-ups, or manual chaos. Just clean, reliable systems that do exactly what they’re supposed to: save time, increase conversions, and drive growth.